Please ensure you check the details on your order thoroughly – in particular, the delivery name and address. Whilst we try to be as vigilant as we can, we may not pick up on errors and any incorrect details, including incorrect postcode, missing flat numbers or building names or spelling mistakes can lead to delivery delays. We cannot be held responsible for any delays due to incorrectly entered addresses, but will try our best to help ensure parcels reach the correct destination.
Please also note that PayPal and Apple Pay can overwrite the delivery address details you enter with those saved to your PayPal or Apple account. We will contact you if we notice this, or are unsure about the delivery details, but please get in touch at hello@notanotherbunchofflowers.com with the correct delivery details if you see this has happened.
UK tracked delivery to any UK address costs just £4.95. We always endeavor to package and send gifts as quickly as we can – usually the same day for orders placed before 13.00. Parcels are usually sent out using Royal Mail’s Tracked 48 service and will ordinarily arrive within 2 working days, although this is not a guaranteed timeframe.
Due to ongoing delays with Royal Mail’s 1st and 2nd class letter postage, we have made the decision to send all card-only orders using their Tracked 48 service. This means that we are able to track the order (which isn’t possible with 1st and 2nd class) and means a much faster service for you.
We offer an express delivery service (for UK addresses only). We use Royal Mail’s Tracked 24 hour service, which has a 97% success rate of being delivered on the following working day. Delivery can very occasionally be delayed due to unexpected circumstances which are out of our control, such as vehicle breakdown, staff illness, traffic or strikes; or for extra large parcels that require a specialist courier.
Please note that some postcodes are not covered by our Next Day service. These are listed below.
All orders received before 14.00 will be processed and posted on the same day (Monday to Friday). ORDERS PLACED AFTER 2PM ON FRIDAY WILL BE PROCESSED ON THE FOLLOWING MONDAY (excluding Bank Holidays). Please note that Next Day orders placed before 14.00 on Friday are scheduled for Monday delivery, but our courier may attempt delivery at the weekend if their schedule permits this. They see this as offering an above and beyond service, but if you specifically wanted your parcel to arrive on Monday, please get in touch and we can add a ‘Do Not Open Until Monday’ sticker to the outside of your parcel. If you require guaranteed delivery on a Saturday, please select Saturday delivery at the checkout.
We offer a Saturday delivery service (for UK addresses only). We use Royal Mail’s Tracked 24 hour service, which has a 97% success rate of being delivered on the following day (Saturday). Delivery can very occasionally be delayed due to unexpected delays such as vehicle breakdown, staff illness, traffic or strikes; or for extra large parcels that require a specialist courier.
Please note that some postcodes are not covered by our Saturday Delivery service. These are listed below.
All orders received before 14.00 on Friday should be delivered on Saturday (excluding Bank Holidays).
Please note that Next Day or Saturday delivery may not be possible for the following postcodes, and delivery may take 2-3 working days. We will still book your delivery using our Express or Saturday service (whichever has been selected at checkout), but we cannot be held responsible for any delays from the courier for the below postcodes –
AB10-14, AB30-39, AB41-45, AB51-56, BA10, BA20, BA21, BA22, BA7, BA8, BA9, BB18, BB94, BD23, BD24, BT34, BT34, BT35, BT42, BT43, BT44, BT47, BT49, BT51, BT52, BT53, BT54, BT57, BT60-61, BT68, BT70-71, BT74, BT76-77, BT81-82, BT92-94, CM3, DD1-6, DD8-11, DG8-DG9, DN31-37, EH4-6, EH9-EH10, EH15-17, EH31-35, EH39-46, EH51, EX23, EX34, EX39, FK1-2, FK4-6, FK7-16, G13-G14, GY1, GY9-10, HG1-3, HS1-9, IM1-9, IM86-87, IM99, IP7, IP15-28, IV1-9, IV10-28, IV30-32, IV36, IV40-V49, IV51-56, IV63, JE All, KA5-12, KA18, KA20-23, KA26-30, KW1-3, KW5-17, KY1-2, KY4-16, LA8-9, LA12-20, LD1-4, LD6, LL46-53, LN1-2, LN4-6, LN9-10, LN12-13, ML2, ML8, ML11-12, NP7-8, NP16, PA1-3, PA5-6, PA9-10, PA12, PA20-38, PA41-49, PA60-78, PE23, PE37, PH5-8, PH10-13, PH15-26, PH30-44, PH49-50, PL29-35, PO30-41, SA35-37, SA41-43, SA61-65, SP4, SP7-11, SY6, SY8, SY20, SY23-25, TA24, TD3-12, TD14-15, TR12-13, TR17-26, TR93, YO7, YO21-22, YO30-32, YO41, YO43, YO51, YO60-62,YO91, ZE1-3
We can’t guarantee Next Day or Saturday delivery to Isle of Man, Jersey, Guernsey, Herm, Sark and Alderney.
Not Another Bunch Of Flowers is happy to send gifts to any address – but before requesting that it is sent to a hospital or hospice, please ensure that they accept deliveries for patients. We cannot be held responsible for the gift not reaching the recipient if the hospital does not allow personal deliveries.
Not all hospitals accept deliveries at the weekend, so please bear this in mind when selecting Next Day or Saturday delivery. If the courier is unable to gain access to the hospital post room or reception at the weekend, they will attempt redelivery on the next working day.
We will get confirmation of delivery to the hospital or hospice, but cannot track or be held responsible for the parcel once it has been signed for by the reception or mail room. Please also note that it does take a little time for the parcel to get from reception to the patient in the ward, so if they are due to be discharged in the near future it might be safer to get the parcel delivered to a relative.
We will do our very best to send our personalised gifts out in a timely manner, but as they are produced individually and deserve a little time and attention spent on them to make sure they look lovely, this isn’t always possible, but we will notify you if there are any delays. This unfortunately means that Next Day delivery isn’t always an option.
If no-one is at the specified delivery address when the courier attempts delivery, an email notification will be sent to you (the sender) and redelivery will be attempted on the following working day. If they are still unable to deliver, the parcel will be taken to the local sorting or post office for collection. If your Royal Mail parcel hasn’t been collected within 18 days it will be returned to us, and we will get in touch with you to arrange redelivery (postage fees apply).
Please also keep an eye on your automated tracking email, as this will give you further information as well as any redelivery options available to you, or options to allocate where the parcel can be safely left (such as with a neighbour or in a designated safe place).
Our Promise To You
It is our responsibility to ensure you get your package. Please notify us of any packages that have not arrived, have been delayed or damaged within 7 working days to allow us time to investigate and raise a claim with the courier. We will send a replacement at our expense in the event of a parcel being lost in the post.
Delivery issues (including delays, loss and damage), while rare, can occasionally happen and are unfortunately outside of our control. We rely on Royal Mail and couriers to provide the service to us, but occasionally they can be affected by unseen circumstances such as van breakdowns, traffic delays and adverse weather conditions. Customers will be notified of any delays via the tracking email sent to them by the courier. We will investigate delays 7 working days following your order confirmation date in line with their delay policy. Some couriers will require a form to be completed as proof that the parcel was not received.
Unfortunately, we are currently unable to ship parcels outside of the UK.
New EU customs charges have recently come into effect, meaning we are now charged €3 per item sent. Given the additional charges our customers would face, along with the complexity of applying these costs accurately to each order, we’ve made the difficult decision to pause all overseas deliveries for the time being.
We understand that this may be a temporary change, and we very much hope to reinstate international shipping in the future. In the meantime, we’re very sorry for any inconvenience caused—especially if you were hoping to send a gift abroad.
Shipping to the US is currently on hold due to the increase in duties. We are working on a way to ensure we get charged for the duties rather than the gift recipient.
Our Promise To You
It is our responsibility to ensure you get your international package. Please notify us of any packages that have not arrived or of any delays within 7 days, to allow us enough time to investigate. We will send a replacement at our expense in the event of a parcel being lost in the post. Delays, while rare, are outside of our control as we rely on couriers to provide the service to us. We must investigate delays or missing parcels within 14 days of your order confirmation date in line with their policy. Some couriers will require a form to be completed as proof that the parcel was not received, which we may kindly ask for your assistance in completing.
