Delivery options with Not Another Bunch Of Flowers
*No invoices or payment details are included in our parcels*
Not Another Bunch Of Flowers has a number of different delivery options depending on where you live and how quickly you need your order…
UK Tracked Delivery – £4.95
UK tracked delivery to any UK address costs just £4.95. We always endeavour to package and send gifts as quickly as we can – usually the same day for orders placed before 13.00. Parcels are usually sent out using Royal Mail’s Tracked 48 service and will ordinarily arrive within 2 working days, although this is not a guaranteed timeframe.
Due to ongoing delays with Royal Mail’s 1st and 2nd class letter postage, we have made the decision to send all card-only orders using their Tracked 48 service. This means that we are able to track the order (which isn’t possible with 1st and 2nd class) and means a much faster service for you.
UK Express Delivery – £9.95
We offer an express delivery service for UK addresses only. All orders received before 14.00 will ordinarily arrive on the following working day, but we quote 1-2 working days to cover any unexpected delays with the couriers such as vehicle breakdown, staff shortages or strikes; or for extra large parcels that require a specialist courier.
Working days are counted as Monday, Tuesday, Wednesday, Thursday and Friday. Please note that orders placed before 14.00 on Friday are only guaranteed for Monday. If you require delivery on a Saturday, please select Saturday delivery.
We either use Royal Mail Special Delivery or DPD courier, depending on the weight and size of the parcel or the delivery area (see below).
UK Saturday Delivery – £12.95
We offer a Saturday delivery service for UK addresses only. All orders received before 14.00 on Friday will be delivered on Saturday.
We either use Royal Mail Special Delivery or DPD courier depending on the weight and size of the parcel or the delivery area (see below).
Please note that with the following postcodes Next Day or Saturday delivery may not be possible, and there may be a 2-3 day delivery time. We will get in touch if it’s not possible to deliver within your chosen timeframe and discuss the options available.
Isle of Man IM (2 day transit with DPD)
Guernsey GY (2 day transit with DPD)
Northern Ireland BT (some parcels have been a day late with Royal Mail)
Royal Mail Two day Transit:
HS2, PA60-75/78, ZE2/3
Royal Mail Three day transit:
KW16 (non Town)
KW17
PH30, 41-44.
Some Scottish Highlands postcodes (2 Day Transit with DPD):
AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands (2-5 day transit with DPD):
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Delivery To Hospitals And Hospices
Not Another Bunch Of Flowers is happy to send gifts to any address – but before requesting that it is sent to a hospital or hospice, please ensure that they accept deliveries for patients. We cannot be held responsible for the gift not reaching the recipient if the hospital does not allow personal deliveries.
Not all hospitals accept deliveries at the weekend, so please bear this in mind when selecting Next Day or Saturday delivery. We will always use Royal Mail for hospital deliveries, so if they are unable to gain access to the hospital post room or reception at the weekend, they will attempt redelivery on the next working day.
We will get confirmation of delivery to the hospital or hospice, but cannot be held responsible for the parcel once it has been signed for by the reception or mail room. Please also note that it does take a little time for the parcel to get from reception to the patient in the ward, so if they are due to be discharged in the near future it might be safer to get the parcel delivered to a relative.
Personalised Gifts
We will do our very best to send our personalised gifts out in a timely manner, but as they are produced individually and deserve a little time and attention spent on them to make sure they look lovely, this isn’t always possible, but we will notify you if there are any delays. This unfortunately means that Next Day delivery isn’t always an option.
What If No-One Is In To Accept My Delivery?
If no-one is at the specified delivery address when the Royal Mail postman attempts delivery, a card will be posted through the door and redelivery will be attempted on the following working day. If they are still unable to deliver, the parcel will be taken to the local sorting or post office for collection. If the parcel hasn’t been collected within 18 days it will be returned to us, and we will get in touch with you to arrange redelivery (postage fees apply).
If the DPD courier is unable to deliver, they will either attempt redelivery the following day where possible, or take the parcel to a local collection point. A card will be left at the delivery address with instructions. Please also keep an eye on your automated tracking email, as this will give you further information as well as any redelivery options available to you.
Our Promise To You
It is our responsibility to ensure you get your package. Please notify us of any packages that have not arrived or of any delays. We will investigate and will send a replacement at our expense in the event of a parcel being lost in the post. Delays, while rare, are outside of our control as we rely on Royal Mail and couriers to provide the service to us. We will investigate delays 14 working days following your order confirmation date in line with their delay policy. Some couriers will require a form to be completed as proof that the parcel was not received.
International Delivery
Following Brexit and with so many problems with international parcels due to each country’s new and differing rules, we have had to strip back the countries we can currently offer delivery to. However, please get in touch if you would like us to look into delivery to other countries.
Tracked Europe Delivery – £15.00
We are currently able to offer shipping to Ireland with DPD. We are registered with the IOSS scheme which means recipients should not be charged import taxes for receiving their gifts. In the rare instance that packages are delayed by customs or incur a charge, this is out of our control, but we will arrange a refund for you.
Please note that we are now unable to ship beverages, nail varnishes, essential oils or confetti cannons to Europe due to Brexit.
US Courier Delivery
We are currently using couriers to ship to the US, which is both quicker and more reliable. This has unfortunately increased the shipping prices. We will reinstate the cheaper, standard shipping as soon as we are able.
Shipping is by request so we can offer you an accurate cost based on your size and weight of parcel.
Shipping duration is approximately 3-6 working days.
We cannot be held responsible for any delays at customs. These are very rare and outside of our control.
Our Promise To You
It is our responsibility to ensure you get your international package. Please notify us of any packages that have not arrived or of any delays within 7 days, to allow us enough time to investigate. We will send a replacement at our expense in the event of a parcel being lost in the post. Delays, while rare, are outside of our control as we rely on couriers to provide the service to us. We must investigate delays or missing parcels within 14 days of your order confirmation date in line with their policy. Some couriers will require a form to be completed as proof that the parcel was not received, which we may kindly ask for your assistance in completing.
