YOUR PRIVACY
At Not Another Bunch Of Flowers we are committed to ensuring that the trust you put in us by using our website is respected. We want you to feel confident that the information you share with us is being looked after and reassure you that we will never give your details to third parties.
THE TYPE OF DATA WE COLLECT
YOUR ORDER DETAILS
When you buy a product on our website in order to process it, we do need to collect some of your details. We need your name and billing address and the name and address to which to send the order (either yourself or the gift recipient). We also need a contact email address to send you an order confirmation and to alert you when the item has been dispatched and keep you updated with tracking information. We also like to take a contact number so we can get in touch if there is an issue with your order, but this is not obligatory. You can be assured that we hold this information securely and we will not allow third parties to access these details.
If your order is on behalf of a company, charity or group of people, we will ask for a spreadsheet of addresses. This is uploaded into the Royal Mail or DPD system. Both Royal Mail and DPD are fully GDPR compliant and will not use the information for marketing purposes nor share them with any third party. Please refer to their privacy policy for details. We will then permanently delete the spreadsheet. No addresses will be uploaded to our booking system, kept on file or used for marketing purposes.
YOUR PERSONALISATION DATA AND GIFT MESSAGES
Many of our gifts are sent to people going through very difficult times and we are very sensitive to this. As a customer, you can trust that we do not use this information for any kind of profiling or customer behaviour modification or share this information with third parties.
MAILING LISTS
At checkout we give you the option to sign up to our mailing list. The purpose of any correspondence will be to let you know about new products that we think you might like to see or to give you a special offer as one of our loyal customers. You are easily able to unsubscribe at any time. We use a third party provider, MailChimp to deliver these emails. For more information, please see MailChimp’s privacy notice.
Our mailing list is private and no other third party will be able to gain access to this.
COOKIES
Our website uses cookies. Cookies are small text files that are placed on your computer to help the site provide a better user experience. Mainly they are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Please find our full cookies policy below.
GOOGLE ANALYTICS
When someone visits www.notanotherbunchofflowers.com we may use Google Analytics, to monitor visitor trends. This information is only processed in a way that does not identify anyone and helps us find out things such as the number of visitors to the various parts of the site. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
FEEFO
Feefo are our review generators and are acting on our behalf. They are only permitted to use your email address and name to request a review from you (which can be left anonymously). Reviews are very important to our little business and we are very grateful to everyone who leaves a review. We take all feedback on board.
Feefo are also GDPR compliant. Please refer to their privacy policy for details.
ROYAL MAIL AND COURIERS
The majority of our parcels are sent via Royal Mail. We also use a few couriers including DPD. We obviously need to share certain details such as the shipping name and address and email address if you selected a tracked delivery service. All of our shipping providers are acting on our behalf and are also GDPR compliant and will not share these details with any third party.
ACCESSING YOUR PERSONAL DATA
You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer at info@notanotherbunchofflowers.com.
WEBSITE SECURITY
Not Another Bunch Of Flowers takes online security very seriously. All reasonable endeavours have been made to ensure that your information is securely stored and that all transaction information is encrypted. We recommend that you check the lower bar of your browser when you fill in your payment details for an unbroken key or closed lock, highlighting that encryption is active and your information is secure.
CHANGES TO PRIVACY NOTICE
We reviewed and amended our privacy policy in May 2018 to ensure that we are fully compliant with the change in privacy law that takes place on 25th May 2018. Any changes we may make to our privacy policy in the future will be posted on this page. You should check this page from time to time to ensure that you are happy with any changes.
EMAIL POLICY
All outgoing emails sent by us are sent on the following basis:
We monitor incoming and outgoing emails. This is in order to protect the operation of our computer systems and ensure compliance with our computer use policies.
All emails are confidential and may be the subject of legal privilege. The contents may not be disclosed copied or distributed without the consent of Not Another Bunch Of Flowers. If you are not the intended recipient you must delete this message immediately and advise the sender that you received it in error.
The statements and opinions expressed in all emails are those of the author and do not necessarily reflect those of Not Another Bunch Of Flowers. We do not accept any responsibility for the authors views.
While we have taken reasonably measures into ensuring that the message is error and virus-free. Unfortunately, full security of the email cannot be ensured as, despite our efforts, the data included in emails could be infected, intercepted, or corrupted. Therefore, the recipient should check the email for threats with proper software, as the sender does not accept liability for any damage inflicted by viewing the content of the email.
Not Another Bunch Of Flowers does not accept any responsibility or liability for any loss or damage arising in any way from the receipt or use of any email and/or its attachments or for any errors or omissions in its content.
Please do not print emails unless absolutely necessary. Every unprinted email helps the environment.
AND FINALLY
If you have any comments, or questions with regards our Privacy Policy, please let us know and we will try and resolve the issue for you.
Cookie Policy
Scope of this policy
What are cookies?
Types of cookies
Type of cookie | Purpose |
Strictly necessary cookies | These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of the Website, use a shopping cart or make use of e-billing services. |
Analytical/performance cookies | These cookies allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily. |
Functionality cookies | These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). By using the Website, you agree to our placement of functionality cookies. |
How to control your cookies
Changes to this policy
Contact details
Attribution
This policy was created on 16 March 2022.
COOKIE SCHEDULE
Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.
Cookies that we use on the Website:
Strictly necessary cookies
We use the following strictly necessary cookies:
Name of cookie | Purpose of cookie |
secure_customer_sig _orig_referrer | Shopify sets this cookie to be used in connection with customer login. Shopify sets this cookie to be used in connection with shopping cart. |
Functionality cookies
We use the following functionality cookies:
Name of cookie | Purpose of cookie |
localization TawkConnectionTime | Flickr sets this cookie to to track usage of photo galleries embedded from Flickr. Tawk.to, a live chat functionality, sets this cookie. For improved service, this cookie helps remember users so that previous chats can be linked together. |
Analytical/performance cookies
We use the following analytical/performance cookies:
Name of cookie | Purpose of cookie |
_gat _landing_page _y _s _shopify_y _shopify_s _shopify_sa_t _shopify_sa_p _ga _gid _gcl_au | This cookie is installed by Google Universal Analytics to restrain request rate and thus limit the collection of data on high traffic sites. Shopify installs this cookie to track landing pages. This cookie is associated with Shopify’s analytics suite. This cookie is associated with Shopify’s analytics suite. This cookie is associated with Shopify’s analytics suite. This cookie is associated with Shopify’s analytics suite. This is a Shopify analytics cookie relating to marketing and referrals. This is a Shopify analytics cookie relating to marketing and referrals. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website’s performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. |
Please refer to Google’s Privacy and Terms here.