These Terms of Purchase set out how you (the User) can make purchases from us in order to send gifts on behalf of a company, charity or organisation. Please read them carefully. We pride ourselves in providing a high level of customer service and ensuring that you are clear in respect of all of your rights relating to your purchase. In continuing your purchase you will be deemed to have accepted these terms in full without variation.
We are Not Another Bunch of Flowers Ltd, a company with our registered office at Stable Lodge, Lewes Road, Lindfield, West Sussex, RH16 2LF under registered number 13211024. In these terms any reference to “Us, We, Our” is a reference to the limited company.
It is always our aim that you will be fully satisfied with your purchase. Should you have any questions about your purchase we will be happy to assist.
2. Placing an Order and Payment
We are experienced in providing luxury bespoke gift boxes which contain hand-picked items at a price to suit your needs. Our corporate gifting service allows you to create a product which is personal to you and not available to purchase anywhere else. You can select the items within each gift box and add a personalised message and in some instances personalise the products too.
In order to place your order you should complete the ‘Make An Enquiry’ form on our website.
Once your order is received, we will issue an invoice to you setting out the total sum due, and modes of payment (debit card, credit card or BACS). If you pay for your order with a corporate credit card, a 2% charge will be added to the balance, as detailed on the invoice.
The date we receive full payment from you is the ‘Confirmation Date’. This is the date on which your order is agreed and we cannot guarantee that changes can be made after this date and we reserve the right to charge additional fees for changes made after the Confirmation Date.
If you want your order to be dispatched in 28 days or more following the date we receive your order, an invoice will be issued to you setting out the balance due for payment. You can pay the balance in full or pay in instalments.
A non-refundable deposit of 50% of the total sum due is required in order for the order to be placed. The remaining 50% balance must be paid no later than 28 days prior to the dispatch date.
Your order is not confirmed, and your dispatch date is not secured, until we receive the 50% non-refundable deposit. If you fail to pay the 50% balance by no later than 28 days before the dispatch date, you risk losing your dispatch date, and may have to re-book it.
If you want your order dispatched in less than 28 days following the date we receive your order, an invoice will be issued to you, setting out the balance due for immediate payment. The balance must be paid in full to secure the Confirmation Date. Payments are non-refundable, subject to your statutory rights detailed below. Your order is not confirmed, and your dispatch date is not secured, until we receive the balance in full.
If you want your order dispatched between 1st – 31st December, you must pay the balance in full by 15
November. If, however, you submit an order after 15 November, for dispatch between 1st – 31st December, you must pay the invoice within 3 days of the date on the invoice, to secure the Confirmation Date.
All invoices will be sent to you via email.
3. Booking Slot / Dispatch Date
You cannot book your booking slot and dispatch date until you have secured your Confirmation Date i.e., once you have paid your 50% non-refundable deposit if your intended dispatch date is in 28 days or more, or once you have paid the balance in full if you want your order to be dispatched in less than 28 days. Your order will not be dispatched until the balance has been paid in full.
During peak times such as Christmas and Easter, to avoid disappointment, we recommend that you secure your Confirmation Date as soon as possible as booking slots and dispatch dates are booked up quickly.
All prices are as quoted on the website for each item. Prices include VAT. The product pricing also excludes delivery charges which will be added to the total amount itemised on your invoice.
We may change our prices at any time, but changes will not affect any order in respect of which we have already sent you an order confirmation.
It is always possible, despite our best efforts, that some products listed on our Site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge you the lower amount when dispatching the product. If a product's correct price is higher than the price stated on our Site, we will contact you to inform you of the error and give you the option of either continuing your purchase of the product at the correct price or cancelling your order. If we are unable to contact you using the details you provided during the order process, we will treat your order as having been cancelled and notify you in writing. We are under no obligation to provide any product to you at an incorrect (lower) price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
5. Amendments to your order and Refunds
We appreciate that prior to your Confirmation Date you may wish to alter your order, and you can do so easily by contacting us at firstname.lastname@example.org Upon receipt of any requested alterations, we will check and confirm stock availability to you, and re-issue an invoice to you to reflect your amended order. Any amendments at this stage are free of charge, and we will work with you to create the best gift package for your occasion and budget.
Once you have secured your Confirmation Date it may not be possible to amend your order, as we purchase the products on your behalf directly from various suppliers, who often require payment up front. Any amendment will be subject to stock availability, and you must notify us of your request no less than 28 days before the dispatch date. If stock availability is such that we can amend your order without incurring third party supplier charges, then we are happy to amend your order on one occasion. However, if any amendment to your order will result in us incurring third party supplier charges, we reserve the right to pass those charges on to you. We will, of course, discuss this with you in advance, before proceeding with any amendment to your order. In addition, if you want to amend your order on more than one occasion, any further amendments will also be subject to our reasonable administrative charges.
If, after the Confirmation Date, you wish to add any additional products to the gift boxes and / or increase the number of gift boxes, this will depend on stock availability and / or whether the additional item(s) will fit in the gift boxes. Please contact us by email and we can check stock availability and issue an invoice to you if your request can be accommodated.
It may not always be possible to increase the number of branded printed items such as bespoke gifts boxes and cards, particularly within 14 days of the dispatch date, but we will endeavour to meet your request.
If, following the Confirmation Date, you want to reduce the number of gift boxes you have ordered and / or remove any products from the gift boxes, we will not be able to refund any products we have purchased specifically for your order, or refund any products designed and personalised for your order – such as branded gift boxes.
If, however, we have not purchased products specifically for your order, and your order does not include any bespoke product design or personalisation, we will reduce the number of gift boxes and / or products in line with your instructions if you submit your refund request no later than 14 days following the Confirmation Date. Any refund request received after this time may not be accommodated.
If we can accommodate your gift box refund request, each cancelled gift box will incur a £5.00 + VAT admin fee. For example, if you order 20 gift boxes and reduce this to 10 gift boxes, you will be required to pay the fee for the 10 gift boxes you are purchasing, and £5 + VAT per cancelled gift box i.e. £50 + VAT.
If we can accommodate your request to remove any products from your gift boxes, each product will incur a £1.00 + VAT admin fee. For example, if you order 20 gift boxes and want to remove one produce from each gift box, you will be required to pay 20 x £1.00 + VAT i.e. £20 + VAT.
6. Stock availability
Whilst stock availability is correct at the time of the initial quote and / or your order, stock is only allocated and confirmed once you have secured your Confirmation Date i.e., once you have paid your 50% non-refundable deposit if your intended dispatch date is in 28 days or more, or once you have paid the balance in full if you want your order to be dispatched in less than 28 days.
During peak times such as Christmas and Easter, stock availability may be reduced, and so we recommend that you secure your Confirmation Date as soon as possible to avoid disappointment.
7. Inclusion of non-NABOF sourced products
We are happy to include products sent directly to us from you or another supplier subject to payment of a small administrative fee of 50p + VAT, per item and per gift box. Such administrative fees cover the cost of packaging, handling, and storing these products.
Any additional items to be included must be provided no later than 28 days before dispatch. We cannot guarantee that any items provided after this date will be added to your gift boxes.
8. Dietary Requirements
We can offer product substitutes for those with dietary requirements if notified. Such notification must be provided no later than 28 days before the dispatch date, or at the time of order, if the dispatch date is in less than 28 days.
We will send the boxes as instructed by you. We are not responsible for anyone with an allergy or dietary requirement receiving a gift box containing unsuitable products based on your product choices.
We do not manufacture the products and are not responsible for the labelling of the products including, but not limited to, any dietary information.
9. Sale Of Alcohol
By placing an order which contains alcoholic products you are confirming that you and the recipients are over the age of 18 and based in the UK.
10. Recipient details
You are required to provide us with an Excel spreadsheet detailing the names and addresses of all gift box recipients. Please send this information to email@example.com The recipient’s name and each line of their address should be in separate columns.
The recipient’s name, first line of their address, city, and postcode, are compulsory fields.
Once the recipient information is uploaded to the Royal Mail or DPD system, we will permanently delete the spreadsheet you provided which contains the recipient information. We will not upload any recipient information to our databases, use this information for marketing purposes, or share the information with any third parties.
11. Faulty Goods
Nothing in these terms affects your legal rights in respect of products which are defective or not as described.
If you think a product is defective or mis-described then please email us with a detailed description of the fault and, if possible, photographs of any wear and tear or similar damage to the products.
You will need to return your products to us and a returns address will be supplied to you. All returns made as potentially defective will be examined once they have been received by us and we will notify you via email to confirm if you are entitled to a refund. Faulty goods will be replaced with a like for like replacement where possible. If you are entitled to a refund this will be provided within 30 days of when we notify you via email that you are entitled to a refund. If you are entitled to a refund as a result of a defective product, you will receive a full refund of the price paid for the product, the original delivery charges, and the cost of returning the product to us.
Once you have secured your Confirmation Date it is not possible to cancel your order, as all gift boxes are bespoke and made-to-order. Your order can be amended as outlined above.
13. Warranty and Liability
We warrant to you that any product purchased from us will, for at least a period of six months from the date of delivery, be of satisfactory quality, free from material defects and reasonably fit for all the purposes for which products of the kind are commonly supplied.
We will not be liable for any defect in the product arising from fair wear and tear, failure by you to follow specific care instructions, wilful damage, abnormal storage, accident, negligence by you or any third party or any alteration or repair made by you or a third party.
Our liability for any losses you suffer as a result of us breaking these terms is limited to the purchase price of the product you purchased and any losses which are a foreseeable consequence of us breaking these terms. Losses are foreseeable if they are an obvious consequence of a breach or they were contemplated by you and us at the time the purchase was made.
Notwithstanding that the gifts themselves may be sent as part of corporate gifting initiatives. we only supply products for domestic and private use and you agree not to use any products for commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
We do not exclude or limit in any way our liability in any way which is not permitted by law.
14. UK Shipping
We offer a tracked and courier delivery service anywhere within the UK.
Tracked deliveries are sent via Royal Mail Tracked 48. Courier deliveries are sent via DPD Next Day. Shipping prices will be provided to you in your quote.
- Royal Mail confirm that Tracked 48 parcels should be delivered within 48 hours of the goods being sent to them, and that parcels are scanned at 5 separate points on the way to its destination. Royal Mail include in this shipping option compensation for lost or damaged packages.
- DPD confirm that their Next Day Courier option will be delivered the following day for the majority of the UK. Some areas, such as Northern Ireland, the Highlands and The Channel Islands operate a 48-hour service. DPD include in this shipping option compensation for lost or damaged packages.
We are not responsible for, nor have any control over, the delivery services provided by Royal Mail and DPD. From time to time there may be delays in the delivery of parcels, and such delays are outside of our control. In the event of delays in receiving your parcel, or lost parcels, please contact the delivery service provider.
We cannot be held responsible for packages once safely delivered to the specified delivery address. We will provide tracking and proof of delivery, but once accepted by the specified venue or address we cannot be held responsible for the packages.
15. International Shipping
We offer worldwide shipping. Such shipping will be managed by an international courier service. The shipping price will depend on the size and weight of the parcel. The delivery time depends on the parcel destination. Details will be provided in your quote.
We are not responsible for, nor have any control over, the delivery services provided by the international courier. From time to time there may be shipping and / or customs issues which result in delays in the delivery of parcels. Such delays are outside of our control. In the event of delays in receiving your parcel, or lost parcels, please contact the delivery service provider.
16. Additional Circumstances
Whilst we will make every effort to meet all booking slots and dispatch dates, there may be circumstances that arise outside of our control e.g., illness, which mean that we cannot meet the dates agreed with you. In such circumstances, we will notify you via email, and reschedule the booking slot and dispatch date for as soon as possible. If we cannot arrange dispatch of your parcel within seven days of the original dispatch date, you will have the option to reschedule the booking slot and dispatch date or cancel your order and receive a refund in full.
Should you consider that you have grounds to obtain a refund which are not set out above you should email us to set out your refund request.
All refunds are provided in accordance with your statutory rights.
17. Law and Jurisdiction
These terms and any claim or dispute arising in relation to any purchase will be governed by English law. You and we agree that the courts of England shall have exclusive jurisdiction to settle any such claim or dispute.