UPDATED 04 January 2021.
Coronavirus has brought challenges to all of us, with unwelcome disruption and uncertainty. We have continued to operate throughout, to support our suppliers and make sure that you can send love, best wishes and messages of hope to anyone you can’t visit at the moment. This is an incredibly worrying time, particularly for anyone who is unwell or alone – and we’d like to think that we can help you bring a little sunshine to their lives.
We are dedicated to continuing to offer the best service and will always be at hand to answer any questions.
We are sending all items by tracked delivery as this is currently the most reliable option, but have set the delivery at 2-4 working days to allow for reduced staff in the office at any one time (to enable social distancing) and delivery delays.
Unfortunately we cannot offer Next Day delivery or International shipping at present.
We’d like to assure you that we’re used to sending gifts to people with compromised immune systems due to cancer treatment and other illnesses and that we take cleanliness and hygiene very seriously. We store, make and package your orders in our office in Sussex, a single location which allows us to have total control of cleanliness. Our team is fit and healthy and at present we are working with no disruption and keeping in touch with couriers and Royal Mail to ensure that packages can be delivered on time.Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus.
Unfortunately we have had some issues with restocking supplies, so do apologise if your preferred items are out of stock. We would notify you immediately of any problems.
We are actively monitoring this rapidly evolving situation and will update you as and when needed. We take the health and safety of our staff, gift recipients and customers very seriously and hope that you and your loved ones remain well. Thank you so much for your ongoing support.
In order to protect both their staff and customers as much as possible, Royal Mail and couriers will not be handing over their hand-held devices to customers to capture signatures. They will instead log the name of the person accepting the item. This will apply to all deliveries that require a signature.
Additionally, for all customers (including those who are self-isolating) where we need to deliver any parcel that won’t fit through your letterbox, Royal Mail will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.
If you are unable to come to the door at all, Royal Mail will issue a ‘Something for You’ card, advising of other ways you can arrange to get your item. For example, by getting a friend or family member to collect the parcel from your local Customer Service Point on your behalf. In this situation, and to keep your mail as secure as possible, they will need to bring along the card Royal Mail left for you and a form of ID in the name of the person the item is addressed to.